Privacy policy

 

Fundsurfer takes data protection seriously

Fundsurfer is a trading name of Fundsurfer Limited, registered in England and Wales (Registration number 08318097), with the registered address at: Fundsurfer, Engine Shed, Station Approach, Temple Meads, Bristol, BS1 6QH. In this Privacy Policy "we", "us" and "our" means Fundsurfer Limited. Fundsurfer Limited complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

We respect the privacy of every individual who visits our site and have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We follow strict security procedures in the storage and disclosure of your information as required by law under the Data Protection Act 1998.

Our security procedures mean that we always require proof of your identity before we will disclose information to you. Proof of identity includes your password, which is why you should never reveal it to anyone.

By using our website and services you are giving us permission to use your data as set out in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our website.

How we will use your data

In order to provide our services, we need to collect and process personal data about you and disclose this information to a number of third party service providers. This includes collection of any sensitive data as defined within the Data Protection Act 1998, such as your National Insurance number, or additional data collected by us not directly obtained via our website, such as by email.  By using our website, you confirm your explicit consent to such data being processed by ourselves or any third party providers that we may use.

We may also use your data to review and analyse market trends and to track sales data, including information on how you use our website, pages you have viewed and which website you used previously to visit ours. 

All personal information you provide will be held in the strictest confidence and only used for the purpose of providing our service, subject to certain exclusions as described within this Privacy Policy and the Terms and Conditions.

Disclosure of information

We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Policy we will not disclose any of your information to any other parties unless:

  • We are legally compelled to do so
  • There is a duty to the public to disclose
  • Disclosure is required to protect our interest
  • Disclosure is made at your request or with your consent

Information about our services

Fundsurfer may use the information you supply to contact you by phone, email, SMS or otherwise about products and services which may be of interest to you.  Such services could include our newsletter, exclusive offers or project reminders.

If you are not happy for your data to be used in this way, you can unsubscribe in a number of ways, including:

  • Manage your settings via ‘My Account’ on the Fundsurfer website;
  • Click on the ‘unsubscribe’ link provided on each email we send to you;
  • Email info@fundsurfer.com; or
  • Use the ‘Contact Us’ form on the Fundsurfer website.

Please remember that by opting out, we will not be able to contact you about products or services that may benefit you.

After creating a project or a pledge, we may send you a summary of the project or pledge by either email or SMS.  This is part of our automated service and is a condition of use of our website.  We may also contact you by phone to assist with your project or contact you about any additional services that may be available directly relating to your quote.

Unsolicited marketing policy

You should therefore not receive any communication from any third parties, other than outlined in this Privacy Policy. Although we cannot guarantee this, we do have contractual arrangements in place to prevent such communication, so please let us know if you do experience problems other than outlined above by emailing info@fundsurfer.com.

If you click through to any third party website, we cannot guarantee you will not be contacted by them.  We would recommend that you read their Terms and Conditions and their Privacy Policy concerning your right to opt-out from contact by them.

Your rights to your personal data

If you want to know what personal information we hold about you, we will provide you with this data. If any information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. If you wish to make a request under the terms of the Data Protection Act 1998 (DPA), for the personal information we hold about you, please write to us at:

Data Protection Officer
Fundsurfer, 
Engine Shed, 
Station Approach, 
Temple Meads, 
Bristol,
BS1 6QH

Please enclose two forms of identification displaying your name, address and/or date of birth (please send photocopies) and a cheque for the statutory administration fee of £10.00 made payable to Fundsurfer Limited. We are entitled to charge you this fee under the DPA to cover our administration costs.

Fundsurfer Limited is a data controller under the DPA in relation to your personal information. The product providers and their appointed representatives and any intermediaries, will also be data controllers in relation to your personal information, and you have the same rights to know what information they hold about you as you do about the information we hold. It is possible that some of these companies process personal data outside the European Economic Area (EEA) (e.g. if they use overseas call centres), in which case, their websites should tell you if they do.

If you have any enquiry about our data protection and privacy policy or practices, please write to the Data Protection Officer at the above address.

Help with your pledge

When making a pledge through our site, it is necessary for us to pass your information to the people who are running that project. While we remain data controllers in relation to that information, in connection with everything that those organisations do with that information, they will also be data controllers. Their privacy statement, setting out what they do with your personal data, will be available to you on their site, if they have one. All you need to do is click on their Privacy Policy

Removal of personal information

If you would like us to remove any personal information from our records, then please write to our Data Protection Officer at Fundsurfer, Engine Shed, Station Approach, Temple Meads, Bristol, BS1 6QH or email us at info@Fundsurfer.com. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.

Monitoring

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as: quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunications systems and web sites and/or services; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following websites for further information:

http://www.informationcommissioner.gov.uk/
https://www.gov.uk/government/organisations/department-for-business-innovation-skills

Confidentiality

From time to time we will employ agents to process your information on our behalf. We may allow such agents, including providers of some of our services, access to your personal information. The same duty of confidentiality and security will apply to our agents. Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the Information Commissioner (who regulates data protection law in the UK) and/or the relevant ombudsman in existence at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act. If we or our business is taken over, your personal information may be passed to the new owners.

At Fundsurfer we take the issue of payment fraud seriously.  For the protection of our customers and to combat insurance fraud, we will actively monitor the information entered onto our website and pass on intelligence of suspected fraud to other parties including insurance providers or law enforcement agencies.  Examples of activity that could be considered fraudulent include deliberately and dishonestly failing to disclose information, or misrepresent any fact which may influence an insurer’s decision to accept the risk or term offered; or deliberately incepting a policy with an intent to make a claim.

You should be aware that payment providers exchange information through various databases to help check information provided and to prevent fraudulent claims. Payment providers may validate the information provided by you, both about yourself and about any other person named on the application, against the information held on these databases. Payment providers may use this information to consider whether to accept the risk. 

You should also make any other person named on the application aware of the ways in which information on them may be used.

Credit and other searches

Many insurance and financial services providers operate a credit scoring system and will carry out checks with credit reference agencies, fraud prevention agencies and other public or privately available sources of information. These checks will include electoral roll and credit information. The insurance checks are registered as general insurance searches and may be viewed by other companies when you apply for credit or insurance.

Often financial services providers will only request a credit check once you have decided on a particular supplier. Every application you submit for a loan or credit card, however, may affect your credit score so you may wish to keep applications to a minimum to protect your credit rating. 

These credit checks are not being carried out because you are using Fundsurfer, nor are they conducted by Fundsurfer, but may be processed by any provider at any stage of a quote or purchase process. 

Cookies

At Fundsurfer we respect your privacy and therefore we will only use ‘cookies’ where your browser enables us to do so. A cookie is a tiny piece of code, like a tag, which websites can place on your computer when you visit them, and act as a unique identifier that can be used to retrieve your records from databases, and to track your movement within the website.

We use ‘cookies’ to help you navigate through our site and to improve security. To find out more about cookies used by us, please read our Cookie Policy

Law

These terms of trading are subject to English law and to the exclusive jurisdiction of the English courts. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy.

We reserve the right to amend or modify our Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.